Refund policy

Return and Refund Policy

Every Pratt Works piece is laser engraved to order, so we want you to love it. Here's how returns work.

Personalized and engraved items are final sale.
Because each piece is made just for you, we can't accept returns or exchanges on personalized or engraved items.

Damaged or our mistake? We'll make it right.
If your order arrives damaged, or we got something wrong (like the wrong design, size, color or a misspelled name we were given correctly), we'll send a free replacement. Email us within 14 days of delivery with your order number and a photo of the problem.

Cancellations
You can cancel within 1 hour of placing your order for a full refund. After that, your piece may already be in production, so we can't cancel it.

Lost packages
If tracking shows your package is lost, contact us and we'll work with USPS to sort it out case by case.

Questions?
Email info@prattworks.shop and we'll get back to you.